Packet Quality Guarantee

Effective: 21 July 2026

1. Our commitment

Drivewealth packs seeds at our seed desk with quality checks before dispatch. If packets arrive damaged, spoiled, or incorrect, we will review your case under this Packet Quality Guarantee.

2. Eligible issues

• Wrong seed variety or packet size delivered compared to your invoice.
• Visible spoilage, crushing, or wilting clearly caused in transit (not delayed customer receipt).
• Missing items from a confirmed order.

3. How to report

Contact us within 24 hours of delivery via or Track & Support. Include your order number and clear photographs of the seed packets and packaging.

4. Resolution options

Approved claims may receive replacement packets, store credit, or refund to the original payment method. Partial refunds apply when only part of an order is affected.

5. Exclusions

Normal cosmetic marks, slight size variation, and deterioration after prolonged storage at the delivery address are not covered. Cut or prepared seeds cannot be returned once accepted.